Administrative Justice in Scotland - The Way Forward
The report provides an overview and comprehensive analysis of all aspects of administrative justice in Scotland. Improving administrative justice should be part of the broader process of improving the delivery of public services for all, so this report considers how the administrative justice system should respond to, and be focused on, the needs of the citizens who use it. The full report can be downloaded by clicking
here, and the summary can be downloaded by clicking
here.
Who we are
Consumer Focus is the new consumer champion working in England, Wales, Scotland and, for post, Northern Ireland.
Find out all about us here.
Consumer Focus Scotland has published its Operational Forward Work Programme for 2009/10. We will be working across a broad range of areas covering both public services and private markets and including parental representation in education; the user focus in scrutiny; public legal education; fuel poverty; post offices and digital TV switchover. It's available
here.
Looking to make a complaint?
If you have an enquiry or if you need advice about a problem with your energy company or postal operator contact
Consumer Direct.
For advice on how to make an energy-related complaint, click
here. Click
here for post.
Information on Consumer Focus' complaints investigation powers can be found
here.